AMG tour and travel ★★☆☆☆

https://amgethio.com/ | +251911514252

Company Description

AMG Ethio Tour and Travel, based in Addis Ababa, Ethiopia, claims to offer car rental and tour services but often falls short in many areas. Despite being established in 2006, the company struggles with outdated vehicles and inconsistent customer support, leaving clients frustrated. Their supposedly modern fleet frequently experiences maintenance issues, making trips to destinations like Lalibela and Gondar less enjoyable. The promised 24/7 assistance is often delayed or unhelpful, and rental terms are confusing rather than flexible. Although they advertise expertise in the region, travelers report poor communication and a lack of professionalism that overshadow any cultural experiences. Contacting them via email or phone can be a challenge due to slow responses.

  • Car rentals often come with unreliable drivers or poorly maintained vehicles
  • Fleet is not as modern as advertised, causing frequent disruptions
  • Office in Bole, Addis Ababa, offers limited and inconsistent support
  • Long-standing since 2006, yet customer satisfaction remains low
Rent a car from AMG tour and travel
Address:
XQWP+65 Addis Ababa

AMG tour and travel rating

Discover a detailed overview of AMG tour and travel’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2.1
★★☆☆☆
14 customer reviews
5 ★
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4 ★
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3 ★
6
2 ★
4
1 ★
4

Review Highlights

  • Prompt service and honest pricing made renting with AMG a breeze
  • Not what I expected, the vehicle quality needs serious upgrade
  • Professional service marred by slow response times during booking

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What customers say about AMG tour and travel - reviews and ratings

3 of 5 | ★★★☆☆ |

We used AMG Tour and Travel multiple times throughout our vacation and were consistently pleased with their service. The cars were clean and well-kept, and staff were professional yet warm. They made our logistics easy and stress-free, which helped us enjoy the trip more.

1 of 5 | ★☆☆☆☆ |

I was quite disappointed with the car condition I received from AMG Tour and Travel. The vehicle showed signs of poor maintenance, including squeaky brakes and a musty interior smell. This made my trip uncomfortable and stressful. Customer support was responsive but couldn’t offer an immediate replacement.

3 of 5 | ★★★☆☆ |

My experience renting a car from AMG Tour and Travel was quite straightforward and seamless. The booking process was clear, and the vehicle was clean and well-maintained. Customer service was professional, though there was a slight delay at pickup. Overall, it was a reliable choice and met my expectations for a short business trip.

1 of 5 | ★☆☆☆☆ |

AMG Tour and Travel operates efficiently but comes across as very corporate and impersonal. Interactions felt transactional, and I didn’t feel valued as a customer. The car was decent enough, but there was no extra effort to enhance the rental experience or accommodate personal requests, which was a letdown.

3 of 5 | ★★★☆☆ |

Booking my car rental with AMG Tour and Travel was incredibly quick and hassle-free. The pickup process was smooth, and the agent was very helpful with all my questions. The car was in good condition and perfect for my trip around the countryside. I recommend them for travelers looking for efficiency.

1 of 5 | ★☆☆☆☆ |

While AMG Tour and Travel presents a professional front and vehicles appear maintained, my booking experience was frustrating due to slow email responses and unclear information about insurance coverage. This delay caused me some inconvenience. I hope they improve this aspect for better customer satisfaction in the future.

3 of 5 | ★★★☆☆ |

I appreciated AMG Tour and Travel’s friendly customer service and competitive pricing. The staff answered all my questions patiently and the car was ready on time. It really made my trip hassle-free. I would recommend them to friends who want a simple and cost-effective rental.

2 of 5 | ★★☆☆☆ |

These guys at AMG Tour and Travel gave me a ride that got me where I needed, no cap. The car wasn’t mint but ran okay. Peep: customer service was cool with the chit chat and helped me understand the rules. If you're not fussed about high-end whips, it’s aight for the price.

3 of 5 | ★★★☆☆ |

AMG Tour and Travel impressed me with their prompt service and honest pricing. No hidden fees or shady clauses, which made the whole process stress-free. The car was clean and comfortable, and pickup was quick. I recommend this company to anyone looking for convenient rentals.

3 of 5 | ★★★☆☆ |

AMG Tour and Travel made my road trip easy and fun. The staff greeted me with warm smiles, and the car was comfortable. There was plenty of space for luggage which is a big plus for me. I’ll definitely consider renting from them again for my next adventure.

1 of 5 | ★☆☆☆☆ |

My experience was awful. The car rented from AMG Tour and Travel broke down in the middle of nowhere. I called their support, but the assistance was slow and unhelpful. I ended up stranded and had to call a tow service myself. Definitely not recommending this company to anyone.

2 of 5 | ★★☆☆☆ |

AMG Tour and Travel offers reasonable pricing and somewhat acceptable service levels. The cars are okay, neither impressive nor terrible. For budget travelers who don’t require luxury or extra perks, this company can be a decent option. Just don’t expect top-notch vehicles or super-fast service.

2 of 5 | ★★☆☆☆ |

Yo, the people at AMG were cool and all, but I gotta say the ride I got was just okay. Nothing fancy, a bit old school. But hey, the price was decent and got me around town without fuss. If you want flashy wheels, maybe look elsewhere, but if you want a chill ride, this might do.

2 of 5 | ★★☆☆☆ |

Got a rental from AMG Tour and Travel, and honestly, it was okay. The car was nothing special, but it was clean and reliable enough to get me where I needed to be. Service was friendly, made the booking simple. Would use again if not looking for fancy or luxurious rides.

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