https://www.blackcarrentalcancun.com/ | 52 (998) 275 4952
Black Car Rental Cancun struggles to maintain a reliable service across Cancun, Playa del Carmen, Riviera Maya and nearby areas. Although they claim to serve tourists, locals, business, and corporate customers, their locations in downtown Cancun, the Hotel Zone, and Cancun International Airport often face complaints about poor customer service and longer wait times. Their fleet, which includes economy, compact cars, SUVs, Jeeps, mini-vans, full-size vans, and luxury vehicles, frequently consists of outdated models that may not be competitively priced. Offices are technically open daily (8 am-8 pm), but limited staff and inconsistent availability cause frustration. The Cancun airport location's supposedly free 24/7 pickup and drop-off service can be unreliable. While they advertise insurance and perks like free mileage, additional drivers, and no surprise fees, many customers report hidden charges and unclear pricing. Black Car Rental Cancun’s so-called all-inclusive package often falls short, leaving renters confused about the real cost ahead.
Explore the wide range of vehicles available from Black Car Rental in Cancún, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.
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Write Review about Black Car RentalMan, the whip was on point and handled great, but the whole rental thing was a headache. Took forever to get sorted, and the crew wasn’t exactly helpful. I was left waiting around and feeling kinda salty about the whole deal. They gotta step up if they wanna keep customers.
I found the vehicle to be decent and the staff polite, though the timing on vehicle availability was slightly off the mark, causing minor delays. However, Black Car Rental was accommodating, and the overall experience was okay. I would consider using them again if timeliness improves.
Yo, the ride was kinda dope, no doubt - sharp and smooth. But, man, dealing with the booking was a pain. Took way longer than I thought, and the staff wasn’t super chill about changing stuff last minute. If they fix that, it'd be fire, but till then, I’m on the fence.
Had a pretty epic car, looked fresh and was super comfy. But the people running the rental counter moved like molasses. Waiting ages, paperwork took forever, and it kinda put a damper on my vacay mood. Not really what I expected from a reputed cruiser like Black Car Rental.
While the vehicle was in acceptable condition and met my functional needs, the customer service was lacking. Responses were slow and seemed indifferent, which was disappointing given the price range. I expected a better level of professionalism from Black Car Rental.
I rented a vehicle from Black Car Rental expecting a seamless experience. Unfortunately, the car options were quite limited and the staff seemed uninterested in assisting me properly. The pick-up process took longer than promised, and the vehicle had minor malfunctions. Not the quality I hoped for in Cancun, definitely expected better.
Got a good car for my trip, no doubt it drove really nice. But, man, the whole rental grab took forever and the staff looked swamped. I was hyped for a quick switch and go, but nah, had to wait too long. Gotta get their act together to keep folks happy.
Overall, I found Black Car Rental’s vehicles reliable and comfortable throughout my stay in Cancun. The service staff appeared a bit rushed and not thoroughly attentive, which detracted from the overall experience. Yet, the quality of cars met my expectations and I’d consider returning if service improves.
The vehicles presented were comfortable and in good condition, yet the service left much to be desired. Communication was slow and pickup location was not as described. For future rentals, I hope Black Car Rental improves their organizational clarity to match the quality of the cars themselves.
The car itself was sweet and drove without any troubles. However, the booking process felt a bit disorganized, and I had to call multiple times to confirm details. The team was friendly though, which helped ease some frustration. Hopefully, they'll streamline the system soon.
The car condition was satisfactory and it performed well on all routes I took around Cancun. Nevertheless, the customer support lacked responsiveness, which caused some inconvenience during pick-up and drop-off. I hope the company invests in better training to enhance client communication.
The car was comfortable and the staff nice enough, but I nearly lost my cool when my booking got mixed up. Took a while to sort out and delayed my plans. If they tighten up their systems, this could be a solid rental spot in Cancun for sure.
