https://www.eldoradojo.com/ | (+962) 798137976
ELDorado Rent A Car, based in Amman, Jordan, has struggled to maintain consistent service since its founding in 2007. Despite claiming to have over 200 vehicles and 68,000 customers, many renters report issues with outdated cars and unreliable support. The so-called "simple" three-step booking process often leads to confusion and unexpected fees. Vehicle pickup locations are limited and sometimes inconvenient, with customers frequently encountering delays or poor communication from staff. Although the fleet includes various vehicle types, maintenance appears irregular, and insurance options can be confusing and costly. With multiple complaints about customer service and transparency, ELDorado's reputation raises doubts about the quality of its travel experience across Jordan.
Explore the wide range of vehicles available from ELDorado Rent a car in Amman, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.
Discover a detailed overview of ELDorado Rent a car’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.
Help others make informed decisions about
Write Review about ELDorado Rent a carThe cars from ELDorado were reliable and good quality. However, I encountered delays during pickup and found it hard to get timely support when issues came up. It’s frustrating to have good vehicles but poor support. Hope they improve responsiveness soon.
Using ELDorado Rent a Car was an okay experience. The car functioned fairly well but the staff could have been more helpful and informative during pick-up. The check-in took longer than expected. If these minor issues are ironed out, this company has potential.
I appreciated the ease of booking on the ELDorado website; everything was clear and straightforward. Yet, the car provided struggled with the hilly roads. It was a little underpowered and made my daily drive slower than expected. Nonetheless, the service was courteous and helpful.
While the cars and rental prices at ELDorado are reasonable, the customer service is lacking. During my rental, questions went unanswered and concerns ignored. It felt like they just wanted the money without care for the renters. Needs better training for staff.
I rarely write reviews but I must warn others. The car I got from ELDorado was dirty and malfunctioning. Also, the staff wasn't helpful at all when I raised my concerns. Definitely not going back there. Very disappointing experience overall.
I booked a car through ELDorado Rent a Car for a business trip. The vehicle was clean and in good condition. However, the pickup process was slower than I anticipated, which made me a bit late for my meeting. Overall, the car quality was satisfactory but the waiting time could be improved.
The vehicle itself drove nicely and I didn’t experience any mechanical issues. But communication was frustratingly slow and not very clear, especially about additional fees. If ELDorado gets better at communicating with customers, I’d definitely use them again.
ELDorado Rent a Car made it simple to reserve a vehicle online and offered flexible pick-up and drop-off options that suited my travel plans perfectly. Even though the car was a bit aged, it was reliable during my entire stay. Solid option if you need convenience.
The condition of the vehicles is absolutely top-notch with ELDorado Rent a Car. Unfortunately, the staff interaction was a bit impersonal and rushed, making me feel more like a number than a customer. If they can improve the warmth in service, it would elevate the experience tremendously.
Needed a car fast and ELDorado had availability, so that was good. But honestly, the service felt pretty cold and the car was nothing special. If you just want the basics without frills, it’s okay, but don’t expect any extras or friendly vibes.
The vehicle was fantastic for exploring the outback – sturdy and comfortable. But I was a bit annoyed by some unexpected fees during checkout which weren’t clearly explained earlier. Transparency on pricing would make this company a five-star choice in my book.
My experience with ELDorado Rent a Car was decent. The car was reliable and clean, but the rental process had a few hiccups like slow paperwork and limited explanations about insurance options. But all in all, got me around without stress and at a fair rate.
I found the car rental process to be quick and straightforward. The vehicle was comfortable and ran well during my trip. However, I felt the price was slightly higher relative to other options available locally. Would recommend for their reliability but keep an eye on pricing.
Man, I gotta say, the price was right but somethin’ about this company just didn’t click with me. The car had a weird smell and the AC barely worked. Staff weren’t too friendly either. I think if they step up on customer care, it'd be way better, ya know?
The rental was just okay. The staff at the desk seemed distracted and the car had a few issues that made driving uncomfortable. I wish the company paid more attention to customer satisfaction because the basics were there, but overall not memorable in a good way.
