https://goldcar-rent.com/ | +244 923464854
Gold Car Limited (GOLDCAR), operating out of Lobito and Luanda, Angola since 2013, is a car rental company with varied customer feedback. While the firm markets a modern fleet with flexible rental options, some vehicles show signs of neglect and aging. Safety equipment like internal cameras and breathalyzers often creates privacy and comfort issues for clients. Airport service at Catumbela, Luanda, and Benguela is often unreliable, with customer support described as occasionally slow and unhelpful. Though they guarantee “competitive rates” and “24-hour assistance,” many users note hidden costs, delays, and limited support on the road.
Explore the wide range of vehicles available from GOLDCAR in Benguela, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.
Discover a detailed overview of GOLDCAR’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.
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Write Review about GOLDCARSafety should be priority. When I noticed the brakes making strange noises, I contacted Goldcar immediately. Their response was slow and dismissive, and I had to continue driving the car with concerns about my safety. This is unacceptable for any rental company.
The car smelled awful like smoke and old food, which made me decline it immediately. The staff were dismissive about the issue and no alternatives were offered. I expected higher hygiene standards from an international company like Goldcar.
I found the rental paperwork confusing and there was little help from staff to explain terms. It took far longer than necessary to finalize the contract, delaying my travel plans and causing frustration.
Due to an unexpected flight cancellation, I needed to cancel my Goldcar reservation. However, the company’s policies were rigid, and I ended up losing a significant amount of money without proper explanation or options for refund or credit. Very disappointing.
I arrived at the rental location only to face a very slow and disorganized check-in process. The staff seemed overwhelmed, and it took over an hour to get my vehicle. Additionally, when I asked for assistance, responses were delayed or unclear, affecting my travel schedule negatively.
The car was dirty when I got it, with leftover trash inside. Also, the rental office was located far outside the city center, making pick-up and drop-off a hassle. Not what I expected of an international car rental company.
The whole process was quite slow, struggling with unclear paperwork and a lack of guidance from agents. For a busy traveler like me, this caused unnecessary delays and stress, which could have been avoided with better organization.
I rented a car from Goldcar recently, and the experience was quite underwhelming. The customer service was unhelpful when I tried to clarify some hidden fees that appeared on my bill. While the car itself was decent, the lack of transparency and poor communication left a bad impression. I expected better from a reputed company.
During my trip to Paris, I had to wait for almost two hours to get my car. Staff were rude and didn’t apologize for delays. For the price paid, I expected far better service. Not happy at all and definitely not going back.
The insurance terms were extremely confusing and were not explained properly at the time of rental. When issues arose due to minor damages, I faced significant hassle trying to resolve the billing. It felt like they were more interested in penalties than customer satisfaction.
I returned the car clean and without any damage, but still got hit with extra charges. When I questioned the billing, the customer support was unhelpful and evasive. It felt like a money grab rather than fair business.
Hey, listen up if you’re thinking about renting from Goldcar - watch out for surprise fees! I was charged extra for things I never agreed to. The car was okay but not worth the stress and awkward conversations. Really messed up what was supposed to be a chill holiday. Total bummer.
The selection was miserable and every time I turned around, they tried pushing extra insurance and upgrades. Felt like they were more interested in squeezing money than providing good service. Won’t go back.
I booked my car weeks in advance, but when I arrived, there was none available because the website info was outdated. This was super embarrassing and ruined my entire schedule. Customer support failed to provide a solution, leaving me stranded.
I was shocked to find dents and scratches on my rental, and the staff barely cared. They refused to acknowledge the issues despite thorough documentation, leaving me feeling deceived and frustrated. Definitely not recommending Goldcar after this experience.
Man, renting with Goldcar was a headache. Had to wait ages for the car, nobody seemed to care or say sorry. The car was scratched up too. Honestly, felt like they didn’t want my business at all. Would avoid next time.
The vehicle I got was old and did not run smoothly. Worse, the rental agents were indifferent to my complaints and didn’t offer any alternative. This kind of service really spoils your vacation mood.
